We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please email our team at&#xA0;<a href="mailto:support@realbotanicals.com">support@realbotanicals.com</a>&#xA0;

My order was marked delivered but it’s not here.

Real Botanicals Support
support@realbotanicals.com

Real Botanicals

Order Issues

What is your shipping policy?

How do I track my order?

Can I edit or add anything to my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What shipping methods do you offer?

Are you able to ship to all states?

What are your shipping timeframes?

Do you ship outside of the US?

Can you ship to a PO Box?

Can you ship to Military Bases?

Can I change my shipping address after my order has been placed?

Shipping & Delivery

What’s your return policy?

Returns & Refunds

How do I cancel my order?

How can I track my order?

Order Management